Thank you for shopping with Commercial Electronics. Please review our policy regarding the return of products or services. Some jurisdictions have different consumer protection laws in which case we will do our best to comply with the applicable law in your jurisdiction.
Exchanges and Returns:
We will gladly:
(a) exchange a product that is not special ordered for a new product of equal value (b) exchange a product if it is defective or damaged for the same product within 15 days after the product has been delivered to you, otherwise warranty is handled directly by the manufacturer.
For an exchange, you must notify us by email at info@cemail.ca. We will acknowledge receipt of your email by reply and assist you in returning the product as identified below. Make sure to have your return package post marked within the 15 days after the product has been delivered to you.
Exceptions:
Headphones may not be returned for any reason, in the case of defective products we will exchange them for the same model within 15 days, otherwise warranty is handled directly by the manufacturer.
Items that have been opened may not be returned.
Cancellations:
Notwithstanding the foregoing, you may cancel an order if the product is not delivered to the delivery address on your order form or the service is not made available to you within 30 days of the date your order is accepted unless a revised eta is offered and accepted.
To cancel, you must notify us by email at info@cemail.ca. We will acknowledge receipt of your email by reply, process the cancellation and assist you in returning the product as identified below. Make sure to have your return package post marked within the 15 days after the notice of cancellation has been given by you or after the product has been delivered to you, whichever is later.
Return Package:
Returned products must be unused and in the same condition as that in which it was delivered (including unopened original packaging).
Some exceptions can be made but will be subject to a minimum 25% restocking fee. All returns must be shipped at buyers expense to:
